Terms of Service

These Terms and Conditions govern bookings made with The Urban Sauna and the use of its premises, facilities and services. They are intended to set out clearly the respective rights and responsibilities of The Urban Sauna and its guests.

These terms should be read together with our Privacy Notice, Booking, Cancellation and Refund Policy, Guest Health and Safety Policy, Gift Voucher Terms and Website and Cookie Notice. Where there is any inconsistency, the provision dealing most specifically with the relevant subject matter will apply, subject always to applicable law.

1. The Urban Sauna

The Urban Sauna is a trading name of Seven Sauna Ltd, a company registered in England and Wales under company number 17196057, whose registered office is at Moffatt House, 14-20 Pall Mall, Liverpool L3 6AL. The Urban Sauna operates from Cherry Lane, Anfield, Liverpool L4 6UG.

References in these Terms to "The Urban Sauna", "we", "us" or "our" are references to the operator of The Urban Sauna. References to "you" or "guest" include the person making the booking and, where the context requires, each person attending under that booking.

Correspondence concerning a booking should be sent to info@theurbansauna.co.uk.

2. Formation of the contract

A booking constitutes an offer to purchase the relevant service on these Terms. No contract is formed until we have accepted the booking and issued a booking confirmation.

The person making a booking on behalf of other guests is responsible for ensuring that those guests are made aware of the provisions of these Terms and of the health and safety requirements applying to their visit.

3. Bookings and payment

• Bookings must be made through our website or through another booking method expressly authorised by us.
• You must provide complete and accurate information when making a booking.
• Unless expressly agreed otherwise, the full booking price is payable at the time of booking.
• The price payable is the price displayed or quoted when the booking is made and will include VAT where applicable.
• A standard session may be shared with other guests unless the booking confirmation expressly states that the booking is for private hire.
• The stated session time includes arrival, changing and use of the facilities. A late arrival does not extend the scheduled finishing time.

4. Age and suitability

All guests must be aged 18 or over. We reserve the right to request reasonable evidence of age.

Use of saunas, cold-water immersion facilities, hot tubs and contrast-therapy facilities is not suitable for every person. Before attending, each guest must read the Guest Health and Safety Policy and complete any health declaration required as part of the booking process.

5. Guest obligations

Guests are required to behave responsibly and with proper regard for their own safety, the safety of others and the reasonable enjoyment of other guests. In particular, guests must:

• comply with all safety notices and reasonable instructions given by staff;
• observe the hygiene requirements applicable to the facilities;
• wear appropriate swimwear unless we have expressly designated a session on different terms;
• not attend or use the facilities while intoxicated or materially impaired by alcohol, recreational drugs or other substances;
• not bring glass, alcohol, illegal drugs or dangerous articles onto the premises;
• not interfere with the sauna stove, fire pit, water-treatment plant, controls, covers, filters or safety equipment; and
• respect the privacy of other guests and refrain from photographing or filming any other person without that person's clear consent.

We may refuse admission or require a guest to leave where, acting reasonably, we consider this necessary for health and safety, hygiene, security, the protection of property or the comfort and welfare of other guests. Where this results from the conduct or condition of the guest, a refund will not ordinarily be payable.

6. Changes and cancellations

The Booking, Cancellation and Refund Policy forms part of these Terms. Standard bookings may be changed or cancelled in accordance with the notice period stated in that policy. Private hire, group and corporate bookings may be subject to different cancellation provisions.

7. Closure or alteration by us

We may suspend, alter or cancel a session where reasonably necessary because of severe weather, equipment failure, water-quality concerns, emergency maintenance, staffing or safety issues, or any other circumstance which makes operation unsafe or impracticable.

Where we cancel a session, we will offer either a reasonable alternative booking or a refund of the amount paid for the affected session. Except where required by law, we will not be responsible for separate travel, accommodation or other consequential expenditure.

8. Personal property and damage

Guests remain responsible for their personal belongings. We do not exclude liability for loss or damage caused by our negligence or breach of legal duty, but we cannot accept responsibility for property which is lost, stolen or damaged in circumstances for which we are not legally responsible.

A guest may be required to reimburse the reasonable cost of repairing or replacing property damaged deliberately or through negligent misuse. Fair wear and tear is excluded.

9. Liability

The activities provided by The Urban Sauna involve recognised and inherent risks associated with heat exposure, cold-water immersion, changes in temperature and wet environments. Those risks are explained further in the Guest Health and Safety Policy and the Health Declaration.

Nothing in these Terms excludes or restricts liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or restricted. Nothing in these Terms is intended to affect a consumer's statutory rights.

10. Complaints

If you are dissatisfied with any aspect of the service, please raise the matter with a member of staff as soon as reasonably possible so that we have an opportunity to address it. Formal complaints may be sent to info@theurbansauna.co.uk and should include the booking reference and sufficient detail to enable the matter to be investigated.

11. Governing law

These Terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights a consumer may have to bring proceedings in another part of the United Kingdom.