Gift Card Terms

These terms apply to gift vouchers issued directly by The Urban Sauna and should be read together with the Terms and Conditions of Booking and Use and the Booking, Cancellation and Refund Policy.

1. Nature and value of a voucher

A gift voucher represents prepaid credit in the amount stated when it is purchased. Unless expressly stated otherwise, it may be applied towards eligible services sold directly by The Urban Sauna. A voucher has a monetary value and does not guarantee that a particular service will remain available at a particular price.

2. Validity

Unless a different period is expressly stated at purchase, a voucher is valid for 12 months from the date of purchase. Any unused balance will expire at the end of that period, subject to any rights which cannot lawfully be excluded.

3. Redemption

When redeeming a voucher:

• the voucher code must be entered or presented when making the relevant purchase;
• where the purchase price is less than the available voucher balance, the remaining balance will remain available until expiry;
• where the purchase price exceeds the available balance, the difference may be paid using an accepted payment method; and
• vouchers are transferable unless expressly stated otherwise.

4. Security

Voucher codes should be treated as cash. We are not responsible for unauthorised redemption resulting from a code being shared or compromised in circumstances for which we are not responsible. We may require reasonable verification before reissuing a lost voucher email.

5. Cancellation of an unused voucher

Where an online voucher purchase is subject to a statutory cancellation right, a purchaser who changes their mind should contact us within 14 days of purchase. Provided the voucher has not been used in whole or in part and no relevant exception applies, the purchase price will be refunded to the original payment method.

6. Bookings made using a voucher

A booking paid for using a voucher is subject to the same booking and cancellation provisions as a booking paid for by card. Where a refund is due, the voucher-funded element will ordinarily be returned to the voucher balance and will remain subject to the original expiry date.

7. Fraud and misuse

We may suspend or cancel a voucher where we reasonably believe it has been obtained fraudulently, purchased using an unauthorised payment method or commercially resold in breach of these terms. This provision does not affect statutory rights.